Your Privacy Is Our Responsibility

1 Introduction and Applicability

This Privacy Policy ("Policy") is published on behalf of the 24 bdbajee platform. It applies to all users of the website, mobile application, and any digital service provided by 24 bdbajee. By creating an account, logging in, or using any of our services, you are considered to have accepted the terms of this Policy.

24 bdbajee places the highest importance on user privacy. We maintain transparency in the collection and processing of your personal information and are committed to keeping you fully informed. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

2 Information Collection

24 bdbajee collects user information in several ways. Details are provided below:

2.1 Information Provided Directly by You

When you register an account, make a deposit or withdrawal, or use our support services, the following information may be collected:

• Full name and date of birth
• Valid mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Automatically Collected Information

Some technical information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and operating system
• Activity logs on the platform (login time, betting history)
• Session duration and list of pages visited
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive supplementary information from payment processors and identity verification service providers, which is matched against the information you have provided. This information is used solely to ensure the security of your account and the accuracy of transactions.

3 Purpose of Information Use

24 bdbajee uses collected information only for specific and legitimate purposes. The main purposes are listed below:

• Account Management: To handle registration, login, password recovery, and account security.
• Transaction Processing: To complete deposits and withdrawals successfully and to maintain records of financial transactions.
• Identity Verification: To confirm your age and identity, which is an important part of responsible gaming policy.
• Customer Support: To properly resolve your questions and complaints via live chat or email.
• Fraud Prevention: To detect unauthorized access, money laundering, and other illegal activities.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Communication: To send important updates, bonus offers, and official notifications (subject to your consent).

We never sell your information for commercial purposes or share it with unrelated third parties.

4 Information Storage and Security

24 bdbajee follows industry-standard technologies and practices to protect user data. The key elements of our data security framework are:

4.1 Encryption and Network Security

All data transfers are secured through SSL (Secure Sockets Layer) encryption. Information stored on servers is also kept in encrypted form to prevent unauthorized access. Firewalls and intrusion detection systems remain active at all times.

4.2 Access Control

Only authorized staff can access your personal information, and they are bound by strict confidentiality obligations. Role-based access controls ensure that each staff member can only view the information necessary for their specific role.

4.3 Data Retention Period

Your information will be retained for as long as your account is active or service provision is required. Even after account closure, certain information may be kept for a defined period to meet legal and regulatory obligations. Once that period ends, the information is securely deleted.

5 Sharing Information with Third Parties

24 bdbajee does not sell your information to third parties under any circumstances. However, limited information may be shared in specific situations:

5.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay, and bank partners), identity verification providers, and technology infrastructure service providers may be given access to specific information in order to deliver services. These partners are bound by strict confidentiality agreements and are required to use the information only for the defined purpose.

5.2 Legal Obligations

Disclosure of certain information may be required in accordance with court orders, lawful requests from government authorities, or applicable law. In such cases, we will provide only the information that is legally required.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be duly notified before any such change and updated on the new policy.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 24 bdbajee platform. These technologies help improve your browsing experience and maintain the quality of our services.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Help monitor platform usage and support service improvement.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit certain functions of the platform. The method for changing cookie settings varies by browser — you can find details in your browser's help section.

7 Your Rights

As a 24 bdbajee user, you have the following rights regarding your information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: In certain circumstances you may request deletion of your information, though legal obligations may apply.
• Right to Restrict Processing: In some cases you may request that processing of your information be suspended.
• Right to Opt Out of Marketing Communications: You may request at any time to stop receiving promotional emails or messages.
• Right to Complain: If you have any concerns about the handling of your information, contact us directly.

To exercise these rights or for any questions about your information, contact our support team. We also give the highest priority to user data protection as part of our Responsible Gaming Policy. A response will be provided in a timely manner after your identity has been verified.

8 Protection of Minors

24 bdbajee strictly does not allow anyone under the age of 21 to use the platform. Age is verified at the time of registration and is also confirmed during account management. We do not knowingly collect information from any minor.

If it comes to our attention that a minor has registered by mistake, that account will be closed immediately and the associated information will be securely deleted.

9 Policy Changes

24 bdbajee may update this Privacy Policy from time to time. If any significant changes are made, you will be informed in the following ways:

• By displaying a clear notice on the platform.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of this page.

Continued use of the platform after a policy change will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly. For more information about our services, you can visit the About Us page.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available seven days a week, twenty-four hours a day, to assist you in Bengali and English.